WhatsApp Business Journeys

WhatsApp Business Journeys

Support timely, consent-based business conversations.

Deliverables that can be included

• Account and workflow discovery
• Approved templates and opt-in journey
• Enquiry routing and follow-up setup
• Workflow testing and team guidance; provider fees separately charged

Scope and onboarding

Your written proposal or published service description must state quantities, turnaround, required access, review rounds and exclusions before checkout is enabled. Provide approved practice details, brand materials and a named review contact. Clinical statements require your clinical approval.

How the work is delivered

We confirm the brief, prepare the agreed work, collect your feedback and deliver the approved outputs. Any extra platforms, production, licences, advertising spend or additional revisions are quoted separately.

What to expect

Progress is reported against the agreed deliverables. Search rankings, publisher acceptance, advertising results and patient enquiries depend on factors beyond a single service and are not guaranteed.

WhatsApp Business Journeys

Support timely, consent-based business conversations.

Set up the business conversation clearly

Organise the verified practice profile, operating hours, greeting and administrative quick replies. Explain which enquiries staff can handle and when a response is expected.

Example outputs to discuss

• Profile configuration
• Greeting and reply library
• Contact-route test

These are possible planning outputs. Your accepted proposal identifies the selected items, quantities and formats; this example list does not expand an existing order.

Illustrative working example

A business profile lists verified hours and quick replies for administrative questions, with a clear staff handover.

This is a hypothetical example, not a client case study or promised result.

Test the handover to a person

Check the public contact link and whether staff can find and respond to new messages. Avoid presenting a business inbox as an emergency or diagnostic service.