Refund & cancellation policy
Last updated: 26 October 2026
This policy applies to services purchased from Doctor Promotion, operated by Neeraj Suthar, through https://doctorpromotion.com.
1. Requesting cancellation
Email info@doctorpromotion.com with:
- Your name and registered contact details.
- The order, invoice or proposal reference.
- The service you wish to cancel.
- The reason for cancellation and relevant supporting information.
Please do not include full card details, CVVs, passwords or UPI PINs.
We will acknowledge your request within 48 hours and explain the review process. Submitting a request does not itself confirm the refund amount.
2. Cancellation before work begins
If no work has begun and no separately authorised third-party cost has been incurred, we will refund the amount paid.
If you expressly authorised a third-party purchase before cancellation, we will provide an itemised explanation of any actual, non-recoverable cost that may lawfully be deducted.
We do not impose an automatic forfeiture of the entire advance or deposit.
3. Cancellation after work begins
We will assess the work actually performed, conforming deliverables provided, payments received and any expressly authorised third-party commitments.
Where lawful and consistent with the agreed scope, the refund will be the amount paid less reasonable charges for that work and those commitments. We will explain the calculation and avoid charging twice for the same work.
A deliverable being labelled “completed” does not remove your remedies if it is defective or does not match the agreement.
4. Monthly services
A cancellation stops future service periods according to the agreed notice arrangements.
Refunds for the current period will be assessed against the services actually delivered and any applicable rights. Where a minimum term applies, it must have been clearly disclosed and accepted before purchase.
Our website does not automatically renew monthly services or automatically collect future monthly payments.
5. Third-party expenses
Advertising spend, domain registrations, hosting, software, messaging, production bookings, creator payments and publication expenses may involve external providers.
Their refund conditions may affect recoverable amounts, but do not override our own obligations or your statutory rights. We will identify relevant costs and explain any proposed deductions.
6. Service problems or cancellation by us
If we cannot deliver an agreed service, we will contact you to discuss an acceptable alternative or refund the amount attributable to the undelivered work.
If a service is deficient, materially different from the agreed scope or otherwise gives rise to a legal remedy, we will assess an appropriate correction, re-performance, refund or other remedy required by law.
Any delay or change will be assessed against the agreed schedule, its cause and applicable law.
7. Duplicate or unsuccessful payments
If you believe you paid twice or were debited without receiving confirmation, contact us with the payment reference and date.
We will reconcile the transaction with the payment provider. A verified duplicate payment will be refunded. Please avoid making another payment while the original transaction remains uncertain.
8. Refund processing
Once a refund is approved, we aim to initiate it within 7 working days, or sooner where required by applicable law.
Refunds will normally be returned through the original payment method. The payment provider or bank controls the subsequent crediting time. We will share an available refund reference and assist with tracing delays.
If a refund request is declined or partly approved, we will explain the reason and calculation.
9. Your rights
This policy does not restrict rights or remedies available under applicable law, including rights relating to deficient services, misleading representations or unauthorised charges.
For unresolved concerns, you may use the applicable payment-provider dispute process or approach a competent authority, court or consumer forum.
10. Contact and complaints
Operator and grievance contact: Neeraj Suthar Doctor Promotion S-8, Govind Heights, Bikaner, Rajasthan, India Email: info@doctorpromotion.com Phone: +91 91450 91573
We will acknowledge complaints within 48 hours and seek to resolve them within one month of receipt.