DOCTOR PROMOTION / CONSIDERED SCOPE

Enquiry Pipeline & Follow-Up Automation

Build assigned tasks, reminders and overdue alerts.

Illustrative CRM enquiry board, assignment and follow-up automation
Illustrative example · not client work or results

ENQUIRY PIPELINE & FOLLOW-UP AUTOMATION / EXAMPLE OUTPUTS

Follow-up needs an owner and a stopping rule

Build assigned tasks, reminders and overdue alerts.

01

Follow-up state map

02

Task and message rules

03

Stopping-rule tests

Illustrative output types; the accepted proposal confirms the actual inclusions.

Explore the scope

Know what your project involves.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

The agreed starting scope

Build assigned tasks, reminders and overdue alerts.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

The proposed work

Build assigned tasks, reminders and overdue alerts. The accepted proposal specifies the exact quantity, format and service period.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

What we need from you

Accurate practice details, approved source materials, permitted brand assets and a named approval contact. No patient records or passwords.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

Separate costs and work

Setup: five users, eight stages, 15 fields, two rules. Migration: 5,000 contacts/one spreadsheet. Dashboard: six widgets. Support: five workflows/four hours per month. Licences, usage, hosting and clinical-system development separate. Document triggers, actions, exceptions, alerts, exports and ownership.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

Feedback and revisions

The exact allowance is listed in the accepted proposal. Additional rounds require an agreed change.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

Delivery planning

Agree the schedule after the required inputs, output list and approval process are confirmed.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

Service period

Only the accepted service period is included. There is no automatic renewal.

Illustrative CRM enquiry board, assignment and follow-up automationILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

Enquiry Pipeline & Follow-Up Automation / PROJECT DETAILS

Cancellation

The published refund/cancellation policy and accepted proposal apply.

Enquiry Pipeline & Follow-Up Automation

Build assigned tasks, reminders and overdue alerts.

Follow-up needs an owner and a stopping rule

Define the acknowledgement, staff task and permitted follow-up sequence for a new enquiry. Specify when contact stops because a person replies, opts out or reaches the agreed end state.

Example outputs to discuss

  • Follow-up state map
  • Task and message rules
  • Stopping-rule tests

These are possible planning outputs. Your accepted proposal identifies the selected items, quantities and formats; this example list does not expand an existing order.

Illustrative working example

An acknowledgement creates a staff task; the follow-up sequence stops when the person replies or opts out.

This is a hypothetical example, not a client case study or promised result.

Check exceptions and overdue work

Test task assignment, duplicate records and missed responses. Automation should make unresolved enquiries visible rather than send indefinitely.

THE WORK, EXPLAINED

A clear path from brief to delivery.

Illustrative doctor brand identity board, logo, colours and practice stationeryILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

The work, explained / STEP 01

Enquiry stages

Enquiry Pipeline & Follow-Up Automation — Enquiry stages

Illustrative desktop and mobile practice website, service pages and enquiry formILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

The work, explained / STEP 02

Tasks and follow-up rules

Enquiry Pipeline & Follow-Up Automation — Tasks and follow-up rules

Illustrative doctor search results, local map listings and on-page SEO checklistILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTS

The work, explained / STEP 03

Stop and exception tests

Enquiry Pipeline & Follow-Up Automation — Stop and exception tests

Useful questions before you begin.

What does Enquiry Pipeline & Follow-Up Automation include?

Build assigned tasks, reminders and overdue alerts. Exact quantities, formats and exclusions are recorded in the accepted proposal.

What information will you need from our practice?

Verified practice details, approved source materials, relevant brand assets and a responsible approval contact. Clinical statements require your qualified approval.

Are advertising, software or other third-party costs included?

Only costs expressly included in the accepted proposal are covered. Other platform, usage, media, creator or production costs are agreed separately.

Can we request additional work later?

Yes. Work outside the accepted scope is documented in a separate change proposal before it is approved and charged.

Let’s bring your digital presence together.

Tell us about your practice, priorities and ambitions.

Request a strategy conversation ↗

DOCTOR PROMOTION / LET’S PLAN

What would you like to improve?

Share your practice’s marketing priorities. Our team can contact you to discuss a suitable scope.

Business enquiries only. Please do not send patient records or private health information.