DOCTOR PROMOTION / CONSIDERED SCOPE
Community Management
Route comments and enquiries with a consistent response process.
COMMUNITY MANAGEMENT / EXAMPLE OUTPUTS
Separate administrative replies from clinical questions
Route comments and enquiries with a consistent response process.
Enquiry routing guide
Escalation log
Illustrative output types; the accepted proposal confirms the actual inclusions.
Explore the scope
Know what your project involves.
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ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
The agreed starting scope
Route comments and enquiries with a consistent response process.
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
The proposed work
Response templates and escalation rules
Moderation during agreed coverage hours
Non-clinical enquiry routing to your team
Activity summary; clinical questions referred to the practice
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
What we need from you
Accurate practice details, approved source materials, brand assets you have permission to use and a named approval contact.
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
Separate costs and work
Related services, advertising spend, licences, subscriptions, usage charges, paid placements and additional production are separate unless expressly included.
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
Feedback and revisions
The accepted proposal specifies the included consolidated review rounds. Additional rounds require an agreed change.
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
Delivery planning
The written proposal confirms the schedule and the inputs required before work begins.
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
Service period
Only the accepted project or service period is included. No automatic renewal.
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSCommunity Management / PROJECT DETAILS
Cancellation
Refer to the published refund/cancellation policy and your accepted proposal.
Community Management
Route comments and enquiries with a consistent response process.
Deliverables that can be included
- Response templates and escalation rules
- Moderation during agreed coverage hours
- Non-clinical enquiry routing to your team
- Activity summary; clinical questions referred to the practice
Scope and onboarding
Your written proposal or published service description must state quantities, turnaround, required access, review rounds and exclusions before checkout is enabled. Provide approved practice details, brand materials and a named review contact. Clinical statements require your clinical approval.
How the work is delivered
We confirm the brief, prepare the agreed work, collect your feedback and deliver the approved outputs. Any extra platforms, production, licences, advertising spend or additional revisions are quoted separately.
What to expect
Progress is reported against the agreed deliverables. Search rankings, publisher acceptance, advertising results and patient enquiries depend on factors beyond a single service and are not guaranteed.
Community Management
Route comments and enquiries with a consistent response process.
Separate administrative replies from clinical questions
Build approved answers for timings, location, service availability and enquiry routes. Route individual symptoms, complaints and sensitive details to authorised staff through a private channel.
Example outputs to discuss
- Reply library
- Enquiry routing guide
- Escalation log
These are possible planning outputs. Your accepted proposal identifies the selected items, quantities and formats; this example list does not expand an existing order.
Illustrative working example
A question about clinic hours receives an approved reply; a symptom question is routed privately to staff.
This is a hypothetical example, not a client case study or promised result.
Use an escalation and response log
Agree working hours, response ownership and unresolved-case handover. Community management does not provide medical advice or emergency monitoring.
THE WORK, EXPLAINED
A clear path from brief to delivery.
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ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSThe work, explained / STEP 01
Response categories
Community Management — Response categories
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSThe work, explained / STEP 02
Approved reply library
Community Management — Approved reply library
ILLUSTRATIVE EXAMPLE · NOT CLIENT WORK OR RESULTSThe work, explained / STEP 03
Staff escalation review
Community Management — Staff escalation review
Useful questions before you begin.
What does Community Management cover?
Route comments and enquiries with a consistent response process. The full description lists scope options. The accepted proposal specifies exact outputs and quantities.
Can this be combined with other services?
Yes. Related services can be combined in a defined proposal. Included package components and overlapping tasks should be checked before purchase.
Are fees and delivery dates confirmed automatically?
No. Final selling prices, revision allowances, inputs and schedules are confirmed in the accepted scope before payable checkout is enabled.
Consider the next connection.
SPECIALIST SERVICE
Social Media Management
Bring planning, approvals and publishing into one workflow.
Scope and fees confirmed in a written proposal.
Explore scope & optionsSPECIALIST SERVICE
Social Posts & Carousels
Explain useful topics through polished visual stories.
Scope and fees confirmed in a written proposal.
Explore scope & optionsSPECIALIST SERVICE
Social Media Strategy for Doctors & Clinics
Define audience, themes, channel priorities and publishing approach.
Scope and fees confirmed in a written proposal.
Explore scope & optionsLet’s bring your digital presence together.
Tell us about your practice, priorities and ambitions.